Download and install agent software on a computer

You must install agent software on every Windows and Linux computer that you want to protect, and for each Hyper-V and vSphere environment that you want to protect. You can download agent software from Portal.

Note: To back up a Hyper-V or vSphere environment to E3 hardware, you must configure your hardware with a static IP address. For assistance, please contact Support.

To download and install agent software for a computer:

  1. In a web browser, go to the Portal website.

    If possible, use a web browser on the computer where you want to install the software. Alternatively, you can transfer downloaded software to the computer where you want to install it.

  2. Sign in using your email address and password. For more information, see Sign in to Portal.

  3. In the Tools section on the Dashboard, click Add computer.

    Add Computer button

    Note: You can also start this process on the Computers page, by clicking Add New Computer in the Actions list.

    Add New Computer in Actions list

    The Agent Downloader dialog box appears.

    Agent Downloader box

  1. In the agent type list, select the appropriate agent software for the computer that you want to protect, and then click Continue. For example, to protect a Windows computer, select the Windows 64-bit agent.

    For a Hyper-V environment, you must download two agent services: Hyper-V Agent Management and Hyper-V Agent Host.

  2. Review information about the selected agent software, and then click Download.

  3. When the software has finished downloading, install the agent software.

    To install a Windows agent, double-click the downloaded installation kit and follow the prompts.

    To install another agent type, see Install the Linux Agent, Add a vSphere environment, or Add a Hyper-V environment.