Upgrade agents on all eligible computers in sites

Super users and, if allowed, Admin users can start the agent upgrade process on all eligible Windows computers in sites.

Super users specify whether Admin users can start agent upgrades on all eligible computers in their sites at the same time. See Set up an agent installer location and permissions.

To upgrade agents on all eligible computers in sites:

  1. When signed in as a Super user or as an Admin user who can start agent upgrades, click Agent Upgrade Center on the navigation bar.

    The Agent Upgrade Center shows active agent installers in Portal.

    Note: Only “active” agent installers are available for automatic agent upgrades. See Activate, deactivate or delete an agent installer.

  2. In the Available Agents list, select an agent installer for upgrading agents.

    The Agent Upgrade Center lists sites and indicates how many agents in each site are eligible for upgrade to the selected agent version. If a site is a parent site, a parent site icon (Parent icon) appears beside the site name. The “Agents Eligible” count includes both online and offline agents but agents cannot be upgraded until they are online.

  3. Select the check box for each site where you want to start the agent upgrade process on eligible computers.

  4. Click Auto upgrade selected sites.

    The Upgrade Agents in Selected Sites dialog box appears.

  5. Do one of the following:

    • To start the upgrade process when agent systems are idle and contact Portal, select Upgrade automatically (recommended).

    • To send a message to online agents to start the upgrade process, select Start upgrades now.

      Note: The Start Upgrades Now upgrade method is not recommended because it could affect Portal performance.

      Offline agents will not be upgraded until they come online.

  6. Click Upgrade agents.

    A blue check mark (blue check marks) appears beside each site where agent upgrade processes are starting using the Upgrade automatically (recommended) or Start upgrades now option. An Auto label (Auto label) also appears beside each site where agent upgrades are starting using the Upgrade automatically (recommended) option.

    After an agent has been upgraded in a site, the agent is removed from the Agents Eligible count and added to the Agents Upgraded count. If an error occurs during an agent upgrade, the agent is added to the Errors count for the site. To determine which agents have been upgraded or have upgrade errors, Admin users can view agent upgrade statuses on the Computers page. See Upgrade agents on specific computers.

    If an agent requires a reboot after an upgrade, a notification email is sent to Super users and to the site’s Admin users. The agent’s upgrade status is Reboot required icon (Reboot required) on the Computers page.