Set up an agent installer location and permissions

Before Portal can provide installers for automatically upgrading agents on Windows computers, a Super user must specify:

• a UNC location for saving agent installers. We highly recommend specifying a UNC location that is not on the same server as Portal.

• a user that has read/write access to the UNC share. The Local System account on the machine that hosts the UNC share must have read/write access to the share.

A Super user can also specify whether Admin users can start agent upgrades on all eligible computers in their sites at the same time and whether agent installers can be signed by another company (e.g., a managed service provider).

To set up an agent installer location and permissions:

1. When signed in as a Super user, click Global Settings on the navigation bar.

2. Click the Agent Upgrades tab.

   If a warning icon appears on the Agent Upgrades tab, a UNC location for saving agent installers has not been specified and the Edit Agent Installer Location dialog box appears automatically.

3. If the Edit Agent Installer Location dialog box does not appear, click Edit in the Agent Installer Location box.

   The Edit Agent Installer Location dialog box appears.

4. In the Edit Agent Installer Location dialog box, do the following:

   1. In the Path to Network UNC Share box, enter the path to a UNC location where you want to save Windows Agent installers. We highly recommend specifying a UNC share that is not on the same machine as Portal.

      IMPORTANT: If a UNC location has already been specified and you enter a new one, any agent installers that have been uploaded to Portal remain in the UNC location but cannot be used for agent upgrades.

   2. In the User Name and Password boxes, enter credentials for connecting to the UNC share. The specified user must have read/write access to the UNC share.

      You can enter the user name as username or domain\username. Do not enter the user name in the following format: .\username

      The Local System account on the machine that hosts the UNC share must have read/write access to the share.

   3. Click Save.

5. Do one of the following:

   • To allow Admin users to start agent upgrades on all eligible computers in their sites at the same time, turn on the Allow admins to deploy automatic agent upgrades to their sites toggle.

   • To only allow Super users to start agent upgrades on all eligible computers in sites at the same time, turn off the Allow admins to deploy automatic agent upgrades to their sites toggle.

6. (Optional) To allow agent installers to be signed by another company (e.g., a managed service provider), select the I acknowledge that this option is not recommended due to possible security risks option and turn on the Allow agent installers that are not signed toggle.