Activate, deactivate or delete an agent installer

To be available for automatic agent upgrades, a Windows agent installer in Portal must be “active”.

Installers are automatically activated when you upload them. You can also activate an inactive installer. Admin users receive a notification email when an agent installer is activated in Portal.

To prevent an agent installer from being used for automatic upgrades, you can deactivate the installer (i.e., make it “inactive”).

Only one 64-bit Windows agent installer can be active at one time. If you activate a 64-bit installer when another 64-bit agent installer is active, Portal deactivates the installer that was previously active.

To permanently remove an agent installer from Portal, you can delete an inactive installer.

To activate, deactivate or delete an agent installer:

1. When signed in as a Super user, click Global Settings on the navigation bar.

2. Click the Agent Upgrades tab.

   If a warning icon appears on the Agent Upgrades tab, a UNC location for saving agent installers has not been specified. See Set up an agent installer location and permissions.

   The State column in the agent installer list indicates whether each installer is active or inactive.

3. Do one of the following:

   • To activate an inactive installer (i.e., make it available for automatic agent upgrades), select the check box for the installer and then click Activate in the Actions list. In the Confirm Activation message box, click Confirm.

   • To deactivate an active installer (i.e., prevent it from being used for automatic agent upgrades), select the check box for the installer and then click Deactivate in the Actions list.

   • To permanently remove an inactive installer from Portal, select the check box for the installer and then click Delete in the Actions list. In the Confirm Deletion dialog box, click Confirm.

     You cannot delete an active agent installer from Portal.