Upgrade agents on eligible computers

Super users and, if allowed, Admin users can start the agent upgrade process on all eligible Windows computers in sites. See Upgrade agents on all eligible computers in sites. Super users specify whether Admin users can start agent upgrades on all eligible computers in their sites. See Set up an agent installer location and permissions.

Admin users can also start agent upgrades on specific computers in their sites and view the agent upgrade status of each computer. See Upgrade agents on specific computers.

To be eligible for an automatic upgrade, a computer must have Windows Agent version 8.70 or later installed. If a previous Windows Agent version is installed, the agent must be manually upgraded to version 8.70 or later before it can be upgraded automatically. The installed Windows Agent must also have a lower major, minor or patch version than an active agent installer in Portal. For example, if Windows Agent 8.70.9513 is installed on a computer, the agent can be automatically upgraded by a version 8.71, 8.8x or 9.xx installer in Portal. The first digit of an agent version number represents the major version (e.g., 8 in 8.70.9513), the second digit represents the minor version (e.g., 7 in 8.70.9513) and the third digit represents the patch version (e.g., 0 in 8.70.9513).

An agent is not eligible for an automatic upgrade if it only has a lower build number than an active installer. For example, Windows Agent 8.81.0001 cannot be automatically upgraded by a version 8.81.9999 installer in Portal. The last four digits of an agent version number represent the build number (e.g., 9513 in 8.70.9513).

An agent is not eligible for an automatic upgrade if it is installed on an unsupported Windows version, such as Windows Server 2012 R2, Windows Server 2012 and earlier Windows versions.

Note: A Windows agent with the Cluster Plug-in cannot be upgraded automatically. You must upgrade Agents with the Cluster Plug-in by running the installation kit.