Set up or skip account verification at sign-in

You might be prompted to set up two-factor account verification when you sign in to Portal. When two-factor account verification is set up, you are sometimes prompted to enter a verification code when you sign in. This extra layer of account security is only available in some Portal instances.

In some Portal instances, you can skip setting up two-factor account verification when prompted at sign-in if you did not set it up previously. In other Portal instances, you are required to set up two-factor account verification.

You can also set up or change two-factor account verification at any time by entering a phone number in your profile settings. See Set up or change two-factor account verification.

To set up or skip two-factor account verification when prompted at sign-in:

1. Sign in to Portal. See Sign in.

   If the Set up two-factor account verification page appears, you can set up two-factor verification. If this page does not appear, check your profile settings to see if you can set up two-factor verification. See Set up or change two-factor account verification.

2. Do one of the following:

   • To set up two-factor verification for your account, do the following:

     1. Specify a phone number for receiving verification codes.

     2. Select Send me a text message to receive a verification code in a text message, or select Call me to receive a code in an automated voice call.

     3. Click Submit.

        The Enter your code page appears.

     4. Check your phone for a text message or automated voice call with an account verification code. Enter the code in the Enter your code box.

     5. If you do not want to verify your account every time you sign in to Portal from this web browser, select Remember me on this device.

     6. Click Verify.

        If a You’ve set up two-factor account verification message appears, click Take me to Portal.

        If a message states that the code you entered is incorrect, enter the code again, and click Submit. You can also click Resend my code to receive a new account verification code, or click change my phone number to enter a new phone number for receiving codes.

   • If a Skip this step option appears at the bottom of the page and you want to skip setting up two-factor verification, click Skip this step.

     The Skip this step option does not appear if two-factor account verification is required in your Portal instance or if you already set up two-factor account verification.

   • To return to the Sign In page, click the Return to Sign In option. See Sign in.