Set up or change two-factor account verification

If two-factor account verification is available in your Portal instance, you can set account verification up at any time by entering a phone number in your profile settings. You can also change your phone number for receiving verification codes.

With two-factor account verification, you are sometimes prompted to enter a verification code when you sign in to Portal. The code is sent in a text message or automated voice call to a phone number that you specify.

To set up or change two-factor account verification:

1. At the top of the Portal page, click the email address that you used to sign in to Portal.

   A user menu appears.

   

2. Click Profile Settings.

   Your profile appears. If your profile includes a Two-Factor Account Verification section, you can set up two-factor account verification or change your phone number for receiving verification codes.

   If this section does not appear, two-factor account verification is not available in your Portal instance. Your Portal administrator can find instructions for enabling two-factor account verification in the Portal Administration Guide.

3. Do one of the following:

   • To set up two-factor account verification, click Setup.

     

   • To change your phone number for receiving verification codes, click Change phone.

     

     The Choose a phone number box appears.

4. Specify a phone number for receiving verification codes.

5. Do one of the following:

   • To receive a verification code in a text message, select Send me a text message.
   • To receive a verification code in an automated voice call, select Call me.

6. Click Send code.

   The We’ve sent a code to your phone box appears.

7. Check your phone for a text message or automated voice call with an account verification code. Enter the code in the box, and then click Submit.

   If a You’ve set up two-factor account verification message appears, click Close.

   If a message states that the code you entered is incorrect, enter the code again, and click Submit. You can also click Resend my code to receive a new account verification code, or click change my phone number to enter a new phone number for receiving codes.