Verify your account

If you are prompted to verify your account when you sign in to Portal, you must enter an account verification code from a text message or automated voice call. The code is sent to a phone number that you specified when you set up two-factor account verification. To view or change the phone number, see Set up or change two-factor account verification.

When two-factor verification is set up for your account, you are sometimes prompted to enter a verification code when you sign in to Portal or reset your password. Two-factor verification provides an extra layer of security for your account, and is only available in some Portal instances.

Note: If your phone number has changed and you cannot sign in to Portal because you can no longer receive account verification codes, please contact your Portal administrator. You can then be prompted to set up two-factor account verification again when you try to sign in.

To verify your account:

  1. Sign in to Portal. See Sign in.

    If the Verify your account page appears, you must verify your account. If problems occur during this process, click Return to Sign In to return to the Sign In page.

    If the Set up two-factor account verification page appears, you can set up two-factor account verification. In some cases, you can skip setting up two-factor account verification. See Set up or skip account verification at sign-in.

    If neither of these pages appear, you do not have to verify your account. You can check your profile settings to see if you can set up two-factor account verification. See Set up or change two-factor account verification.

  2. Do one of the following:

    • To receive a verification code in a text message, select Send me a text message.
    • To receive a verification code in an automated voice call, select Call me.

  1. Click Submit.

    The Enter your code page appears.

  2. Check your phone for a text message or automated voice call with an account verification code. Enter the code.

  3. Do one of the following:

    • If you only want to verify your account periodically (e.g., every 30 days) when you sign in to Portal from this web browser, select Remember me on this device.

    • To verify your account every time you sign in to Portal from this web browser, clear Remember me on this device.

    Note: Beginning in Portal 9.10, if two-factor account verification is set up in your Portal instance, you must verify your account every time you sign in from a new web browser.

  4. Click Verify.

    If the Dashboard appears, you are now signed in and can download and install agent software and set up backups.

    If a message states that the code you entered is incorrect, enter the code again, and then click Submit. You can also click Resend my code to receive a new account verification code.