Verify your account

If account verification is set up for your account, you may be prompted to enter a code from an authenticator app, text message, or automated phone call when you sign in to Portal. This extra layer of security is only available if multifactor authentication (also known as MFA or 2FA) is enabled in your Portal instance.

If you cannot receive account verification codes because your phone number or authenticator app has changed, please contact your Portal administrator.

To view or change your account verification method, see Set up account verification at sign-in or Set up account verification in your profile.

To verify your account:

  1. If you are prompted to verify your account when you sign in to Portal or reset your password, do one of the following:

    • If the Verify your account page prompts you to enter the code from your authenticator app, check your authenticator app for a code, and type it in the box on the page.

    • If the Verify your account page states that a verification code will be sent to the phone number associated with your account, select Send me a text message to receive the code in a text message, or select Call me to receive it in an automated voice call, and then click Submit. Check your phone for an account verification code, and enter it on the Enter your code page.

  2. Do one of the following:

    • To reduce how often you are prompted to enter a verification code when you sign in to Portal from this web browser, select the Trust this device check box.

    • To enter a code every time you sign in to Portal from this web browser, clear the Trust this device check box.

    Note: You might be required to enter a code every time you sign in to Portal, even if the Trust this device check box is selected. You must enter a verification code every time you sign in from a web browser that is not trusted.

  3. Click Verify.

    If the Dashboard appears, you are now signed in and can download and install agent software and set up backups.

    If a message states that the code you entered is incorrect, enter the code again, and then click Submit. You can also click Resend my code to receive a new code.

    Note: If problems occur while verifying your account, click Return to Sign In to return to the Sign In page.