View skipped rates and backup status histories

When an agent is backing up data to a version 8.60 or later vault, backups that are scheduled to run multiple times per day are skipped in some cases. To determine whether backups were skipped, users can view email notifications, the Computers page and Monitor page, and the Daily Status report. See Skipped backups.

In some Portal instances, users can also view the following skipped rate and backup status history information:

• Skipped rate for a job. If a backup was skipped for a job in the 48 hours before the most recent backup attempt, a skipped rate appears for the job on the Computers page and Monitor page. The skipped rate is the percentage of backups that were skipped in the 48 hours before the last backup attempt, and is calculated using the following formula:

  jobSkippedRate = numberOfSkippedBackups / numberOfBackupAttempts

  Where:

  • numberOfSkippedBackups is the number of backups that were skipped for the job during the 48 hours before the last backup attempt.

  • numberOfBackupAttempts is the total number of backup attempts for the job during the 48 hour period, including skipped, in-progress, deferred, canceled, failed and completed backups.

  If no backups were skipped for a job in the 48 hours before the last backup attempt, or if the last backup attempt occurred more than seven days ago, a skipped rate is not shown for the job.

• Skipped rate for a computer. If a skipped rate is reported for one or more jobs on a computer, the highest skipped rate on the computer appears on the Computers page.

• 48-hour backup status history for a job. If a skipped rate appears for a job on the Computers or Monitor page, you can view the job's backup history for the 48 hours before the last backup attempt. The status history shows the dates and times of backup attempts, and indicates the status of each backup attempt (e.g., skipped, in-progress, completed or failed). You can export the status history in comma-separated values (.csv), Microsoft Excel (.xls) or Adobe Acrobat (.pdf) format.

To view skipped rates and backup status histories, see View skipped rates and backup status histories on the Computers page and View skipped rates and backup status histories on the Monitor page.