Delete specific backups from vaults

In a Portal instance where the data deletion feature is enabled, Admin users can request that specific backups (also known as safesets) be deleted from all vaults. When selecting backups to delete, Admin users can view information about each backup, including its date, retention settings, size, and whether it has a potential ransomware threat.

Backup deletion requests are submitted to vaults immediately and the data is automatically deleted from associated vaults. Because backup deletion requests are submitted immediately, backup deletion requests cannot be canceled.

When a backup deletion request is submitted, an email notification is sent to Admin users for the site and to Super users. A notification also appears in the Status Feed.

If a backup deletion request fails, an email notification is sent to a vault administrator whose email address is specified in Portal. The vault administrator can then manually delete the backup or backups from vaults.

WARNING: Backup data deletion is permanent. After the data is deleted from vaults, it cannot be recovered or restored.

To delete specific backups from vaults:

1. When signed in as an Admin user, click Computers on the navigation bar.

   The Computers page shows registered computers.

2. Find the computer with the backups that you want to delete, and expand its view by clicking its row.

3. Click the Jobs tab.

4. In the Select Action menu of the job with backups that you want to delete, click Delete Backup.

   If the Delete backup option does not appear or a message states that the job is registered to a vault that does not support backup deletion, you cannot submit a request to automatically delete backups from vaults.

   A Delete Backup dialog box appears. The dialog box shows information about each backup, including its retention settings, size, and whether it has a potential ransomware threat.

5. Select the check box for each backup that you want to delete, and then click Delete.

   Backups that cannot be deleted (e.g., because a deletion request is scheduled for the job or computer) cannot be selected.

   You cannot delete all available backups for a job. Instead, delete the entire job. See Delete a backup job and delete job data from vaults.

   WARNING: Backup data deletion is permanent. After the data is deleted from vaults, it cannot be recovered or restored.

6. In the confirmation dialog box, type CONFIRM in the text box.

   Note: You must type CONFIRM in capital letters.

7. Click Confirm Deletion.

   WARNING: Backup data deletion is permanent. After the data is deleted from vaults, it cannot be recovered or restored.

   A dialog box states that the backup data will be deleted from vaults.

8. Click Close.