Delete a backup job and delete job data from vaults

In a Portal instance where the data deletion feature is enabled, Admin users can delete backup jobs and request that data for the jobs be deleted from all vaults. After the data is deleted from the vaults, you will not be billed for it.

To protect against inadvertently deleting the wrong data, the data deletion is scheduled for 72 hours after the request is made and an email notification is sent to Admin users in the site and to Super users. During the waiting period, the job continues to run as scheduled.

During the 72-hour waiting period before job data is deleted, Admin users can cancel scheduled job data deletions in their sites. See Cancel a scheduled job data deletion.

If a scheduled job data deletion is not canceled during the 72-hour waiting period, the job is deleted from Portal, the deletion request is sent to vaults and job data is automatically deleted from associated vaults. If data for a job cannot be deleted for some reason, an email notification is sent to a vault administrator. The vault administrator can then manually delete the data.

Note: Because the data is available for restore during the 72-hour waiting period, it will still be included in customer invoices. Usage reduction for invoicing purposes does not occur until the data is deleted.

WARNING: Job data deletion is permanent. After the data is deleted from vaults, it cannot be recovered or restored.

To delete a backup job and delete job data from vaults:

When signed in as an Admin user, click Computers on the navigation bar.

The Computers page shows registered computers.
Find the computer with the job that you want to delete, and expand its view by clicking its row.
Click the Jobs tab.
In the Select Action menu of the job that you want to delete, click Delete Job.

A Delete Job dialog box appears if the data deletion feature is enabled in your Portal instance.

Note: If the Delete Job dialog box does not appear, you cannot request that data for the job be deleted from vaults. You can only delete the job from Portal. See Delete a backup job without deleting data from vaults.

Select Fully delete job, and then click Delete.

IMPORTANT: To permanently delete unnecessary data from vaults and reduce billing, you must select Fully delete job. If you select Remove job, data will not be removed from vaults and your invoice will not be affected.

WARNING: Job data deletion is permanent. After the data is deleted from vaults, it cannot be recovered or restored.
In the confirmation dialog box, type CONFIRM.

Note: You must type CONFIRM in capital letters.
Click Confirm Deletion.

A Job Deleted dialog box states that the job and associated data in your vaults is scheduled to be deleted.
Click Close.

The Last Backup Status column shows Scheduled For Deletion for the job. The Date column shows the date when the job will be deleted from Portal and job data will be deleted from vaults. Within a day of the scheduled deletion, the Date column will also show the time when the job and its data will be deleted.

Beginning in Portal 9.10, when a job is scheduled for deletion, the Scheduled for Deletion status appears for every instance of the job in Portal. A job can appear for multiple computers if a computer was re-registered or the Restore from Another Computer workflow was used.

An email is sent to Admin users in the site and to Super users to indicate that the job deletion has been scheduled. During the 72-hour waiting period before data is deleted, you can cancel the deletion request. Because the data is available for restore during this period, it will still be included in customer invoices. Usage reduction for invoicing purposes does not occur until the data is deleted.

When data deletion is in progress for a job, the Deletion in Progress status appears for the job. Beginning in Portal 9.20, the Scheduled for Deletion status appears for every instance of the job in Portal.

When a job is deleted from vaults, the job is deleted from all computers where it appears.