Unlock a user’s account

A user’s account will be automatically locked if the user tries to sign in unsuccessfully more times than the maximum number of failed logins specified in the site’s security preferences.

A Super user or Admin user can unlock a user’s account.

To unlock a user’s account:

1. When signed in as a Super user or Admin user, do one of the following:

   • On the navigation bar, click Users.

   • On the navigation bar, click Sites. In the list of sites, find the site where you want to edit a user. Open the site by clicking its row. Click the Users tab.

2. Find the user account that you want to unlock. Open the user record by clicking its row.

3. On the User Info tab, click Unlock account.

   A message indicates that the account has been unlocked.

4. Click Okay.